- Open Repairs in the left menu and tap New ticket.
- Enter the customer, or pick an existing one.
- Add the device: make, model, colour, IMEI or serial, and passcode if the customer gives one.
- Note the fault, what you can see already damaged, and tick the pre-repair checks.
- Add the service and price, and take a deposit if you want one.
- Save. The customer gets a ticket number and a status link.

